Delivery

Once your parcel leaves us it is in the carrier's hands. Here is what to expect on delivery day and how we handle exceptions.

Estimated delivery windows

Delivery is within Canada only. Estimates run from the day your order is dispatched, not the day it is placed.

• Standard - 5 to 8 business days.
• Express - 1 to 2 business days.

These are carrier estimates and are not guaranteed. Remote and northern destinations can take longer.

Tracking your order

You will receive a shipping confirmation email when your order is dispatched. If your tracking has not updated within 24 hours of dispatch, or has not moved for 48 hours in transit, reply to your order-confirmation email and we will open a carrier trace on your behalf.

Wrong address or refused delivery

Please double-check your shipping address at checkout. Parcels returned to us because of an incorrect address, an unclaimed hold, or a refused delivery can be re-shipped once the customer covers the return leg and a new outbound label.

Damaged or missing parcels

If your box arrives visibly damaged, photograph it before opening and contact us within 48 hours of delivery. If the carrier marks a parcel as delivered but you have not received it, wait 24 hours, then reply to your confirmation email and we will file a carrier claim.