Returns & refunds

Because Sacred Peptides ships temperature-sensitive research materials, our return policy is different from a typical retail store. Read this page carefully before ordering.

All sales are final once opened

Once a vial's tamper seal is broken, or a lyophilized peptide has been reconstituted, the product is considered used and is no longer eligible for return, exchange, or refund. This protects every customer from receiving compromised material.

Damaged shipments

If your parcel arrives with visibly broken vials, missing cold packs, or a compromised outer box, photograph the shipment before touching the contents and email us within 48 hours of delivery. We will reship the affected items at no cost as soon as we confirm the damage.

Certificate of Analysis mismatch

Every vial's lot number is printed on the label and matched to the lot-specific HPLC/MS Certificate of Analysis available on request. If your CoA does not match the vial you received, contact us within 7 days of delivery for a full replacement.

Order cancellations & changes

Orders can be cancelled or modified free of charge up until they enter the packing queue, typically within 2 hours of checkout. Once a tracking label has been generated the order cannot be recalled, but you may refuse delivery and initiate the return process for a refund minus outbound shipping and a 15% restocking fee.

Refund timelines

• Approved refunds are issued to the original payment method within 3 business days of approval.
• Card issuers typically post the credit within 5–10 additional business days.
• Store credit refunds are issued the same business day as approval.

How to start a claim

Reply to your order-confirmation email with your order number, lot number(s), and photos of the affected shipment or vials. A member of the Sacred Peptides team will respond within one business day and open a claim ticket. Please do not discard the packaging until your claim is resolved; carriers occasionally request the original materials for inspection.