Because Sacred Peptides supplies research materials, our return policy is stricter than a typical retail store. Please read this page before ordering.
Unopened items
Orders can be cancelled or changed free of charge until they enter the packing queue. Once a shipping label has been created, the order can no longer be recalled. To cancel, email us as soon as possible with your order number.
Opened items
Once a vial’s seal is broken, or a lyophilized product has been reconstituted, the item is considered used and cannot be returned, exchanged or refunded. This protects every customer from receiving material that may have been compromised.
Damaged or incorrect shipments
If your parcel arrives with broken vials, a damaged outer box, or the wrong item, photograph the shipment before handling the contents and email us within 48 hours of delivery. Once we confirm the issue, we will reship the affected items at no cost or issue a refund for them.
Lost parcels
If tracking shows your parcel as delivered but you have not received it, wait 24 hours, then contact us and we will open a claim with the carrier.
Refunds
Approved refunds go back to the original payment method. Card issuers usually post the credit within 5 to 10 business days.
How to start a claim
Email sacredpeptides@gmail.com or use our contact form with your order number and photos of the shipment. We reply within one to two business days. Please keep the packaging until your claim is resolved, as carriers sometimes ask to inspect it.